||Efficient Computer-User Interface in Electronic Mail Systems
||Department of Computer Science, April, 1981. ii, 24 p. includes bibliography
||This research explores the question of improving user- computer interface. The approach is one of observing and codifying various parameters that influence the efficiency of interface in the context of electronic mail tasks. In the paper the authors observe 'expert' and 'regular' users of a mail system and analyze the sources of efficiency. It is clear that experts use a different, more specialized, set of commands in performing standard mail tasks. While experts perform these tasks with fewer errors and more 'completely,' it is not clear that they achieve this any faster than regular users. Recommendations for design are made
||user interface, protocol analysis
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